When purchasing at wholesale, the sale is final. Any claim for defective items must be reported to us via e-mail at firstname.lastname@example.org within three business days from the date you receive the shipment. A Return Authorization Number will then be issued. We do not accept any defect claim requests after the three-day period is over or for items that have been used or damaged for any reason. Items returned without a return authorization number will not be accepted for credit and may be returned to you at our discretion. Each item claimed defective needs to be returned in original package or it will be identified as misusage defect. No credit will be issued or replacements will be approved.
Credits and adjustments are made with merchandise credit only. We do not issue refund checks or credit back credit card accounts for returned merchandise, regardless of the reason for its return. You will be issued the appropriate dollar amount on your next wholesale order. This is not a negotiable policy.